Return & Exchange Policy

Return & Exchange Policy

At Vibeauty.me, your satisfaction and safety are our priority. Because of the nature of beauty and personal-care products, returns and exchanges are subject to the following terms.

1. Free Returns and Exchanges (within 14 days)

You may exchange or return a product free of charge, at no extra cost, in the following cases:

• You received a product that was damaged during shipping.
• You received a product different from the one you ordered.
• The product has a clear manufacturing defect.

You must report the issue within 48 hours of receiving the shipment, with a photo or video showing the product.

2. Conditions for Accepting a Return

• The product must be in its original condition: unopened, unused, and in its original sealed packaging.
• For health and safety reasons, any product that has been opened or tried cannot be returned or exchanged.

3. Refund Method

• Cash on delivery (COD): the amount is transferred to you by e-wallet (Vodafone Cash or InstaPay) within 3 to 5 working days after we receive and inspect the returned product.
• Online payment: the amount is refunded to the original payment card.

To request a return or exchange, email info@wecommerce.trade or message us on WhatsApp at +20 104 386 1323.